Frequently asked questions.
Where are you located for pickup?
I am located in Hollywood and will provide a detailed address and details once payment is made.
What are your available times for pickup?
I will work with you for the best pickup time based on your event date.
When should I place my order?
I usually book up 2-3 weeks in advance, so it is best to place your order a minimum of 2 weeks in advance if possible. I do charge a rush fee 72 hours before the pickup date, and I do not take any orders 48 hours or less to the pickup date.
How does your content creation services work?
I will film and/or photograph your cake or dessert professionally being decorated to align with your event, products or brand, that you can showcase on social media and for advertising purposes. Please contact me for more information on this service to learn more.
What if I want a custom order that is different than your Shop?
Please use the Contact Form for any custom orders. I will work with you to see if it something that I can create. For inspiration of previous designs I have made, please check my Gallery or Instagram beforehand.
What is your refund policy?
Pick up orders can be canceled and you will receive a 50% refund 72 hours prior to pick up. Anything 72 hours before the pickup date are not eligible for a refund because I am already prepping ingredients and materials for your order. For any shipped items, they are non-refundable because they are perishable and packed well for shipping However, if the majority of your items are extremely damaged during transit, please send me an email so I can assist you.